🛟 Live Dial-in

Web Support

We dial straight into your site’s back-end to diagnose issues, fix bugs and roll out new features — no tickets, no waiting, no dev team to hire.

site admin
Web Support
What it does

The "we run it" promise, made real.

Software you can’t maintain is a liability. Web Support is the answer: we dial straight into your site’s back-end from our admin, diagnose the issue, and fix it or build the feature for you — no tickets, no waiting in a queue, no dev team to hire.

It’s the difference between buying a tool and being handed a managed business. When something breaks or you want something new, you don’t open a support ticket and hope — we’re already in, sorting it.

How it works

Under the hood.

STEP 1

You flag it

A quick message — a bug, a question, or "can we add X?".

STEP 2

We dial in

We connect to your site’s back-end from our admin, securely.

STEP 3

We fix or build

Diagnose and resolve, or roll out the new feature — directly.

STEP 4

You keep selling

No downtime hunting for a developer; it’s handled.

Capabilities

What you get.

🛟

Live dial-in

We connect to your back-end and act — not just advise.

🔧

Fixes & features

Bugs fixed and new features built for you, on request.

⏱️

No tickets, no queue

Direct support, not a help-desk number.

👥

No dev team needed

Skip the cost and hassle of hiring developers.

🔐

Secure & UK-based

All access controlled and on UK infrastructure.

♾️

Fully managed

Part of "we build it, host it and run it — you just sell."

Who it's for

Where it earns its keep.

Non-technical owners

Get developer-grade support without a developer.

Growing stores

Add features as you scale, on demand.

Anyone on the platform

Included in the managed, turnkey model.

FAQ

Straight answers.

What can you actually fix?
Bugs, configuration, integrations and new features — we work directly in your site’s back-end.
Is it secure?
Yes — access is controlled and everything runs on our UK infrastructure.
Do I raise tickets?
No queue — you flag it, we’re in. Direct support.
Is it included?
It’s part of the fully-managed model — we host and run it, so support is hands-on.

See Web Support on your catalogue.

We'll show you Web Support running live against your real products — no slides. Turnkey store or this one tool, your call.

Book a demo →
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